Flight Cancellations and Delays Hit Thousands — Here’s What You Must Do

As IndiGo struggles with widespread flight cancellations and delays across India, many travellers are left stranded or scrambling for refunds, baggage and rebooking. If you were affected — here’s what you need to know now.

Your Rights — Refunds, Rebooking, Compensation & Baggage

If Your Flight Is Cancelled or Delayed

• You can choose full refund or ask for re-booking on another flight — at no extra cost.
• If you accept alternate flight offers, rescheduling/cancellation fees have been waived by IndiGo (for affected dates).

Missing or Delayed Baggage

• Airline and aviation authorities have instructed that all baggage separated from passengers must be traced and returned — usually within 48 hours.
• Keep your baggage claim tags and boarding pass — you’ll need them to submit a claim or track your luggage.

Possible Compensation (per regulatory norms)

If the cancellation or delay is due to airline’s fault and you were not informed in time, compensation may apply:

• ₹5,000 for short-flight block time (up to 1 hour)
• ₹7,500 for block time up to 2 hours
• ₹10,000 or fare + fuel surcharge (whichever lower) for longer flights/missed connections

What To Do — Step-by-Step Guide for Affected Passengers

• Check your flight status on IndiGo’s website or official app; if cancelled, don’t rush to airport.
• Use the airline’s “Plan B / Manage booking” option to cancel or rebook — this is free for flights impacted between Dec 5–15.
• If you opt for refund: ensure payment is credited back to original mode within 7 business days (for card payments) or as per airline policy.
• For baggage lost or delayed: file a claim with your baggage tag and boarding pass. Airline and authorities require return or compensation.
• Keep records: screenshots/notifications, emails, boarding pass — these help when claiming compensation.

What IndiGo Is Doing Now

• IndiGo has processed over ₹610–₹827 crore in refunds so far for cancelled/severely delayed flights.
• The airline has organised hotels, transport, and meals/lounge access for stranded travellers between Dec 5–15.
• A dedicated refund & rebooking support cell has been set up to help affected passengers.

IndiGo Flight Chaos: Quick FAQ for Flyers

1️⃣ What should I do if my IndiGo flight is cancelled?

You can choose a full refund or rebook on another flight at no extra cost via the IndiGo website, app, or airport counter.

2️⃣ Can I rebook for free?

Yes. IndiGo has waived rescheduling and cancellation fees for affected flights between Dec 5–15, 2025.

3️⃣ How long will refunds take?

Refunds to your original payment mode usually take 7 business days. Keep your booking reference and payment proof.

4️⃣ What if my baggage is delayed or lost?

File a baggage claim immediately with your boarding pass and baggage tag. Airlines must return your luggage, typically within 48 hours.

5️⃣ Am I entitled to compensation?

Yes, if the cancellation/delay is due to airline fault:

• ₹5,000 for short flights (≤1 hour block time)
• ₹7,500 for medium flights (≤2 hours)
• Up to ₹10,000 or fare+fuel (whichever lower) for longer flights

6️⃣ Can I get help at the airport?

IndiGo has set up support counters, hotels, meals, and lounge access for stranded passengers.

7️⃣ How can I track updates for my flight?

Check your flight status via the IndiGo website, app, or SMS/email notifications. Keep a record of all correspondence for claims.